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Q: Does the giveaway vehicle come with a one year warranty?

A: Yes, the complimentary vehicle also enjoys one year warranty and all rights are the same as regular customers.

Q: I am not in the shipping range, but want to give my car to my family/friends who are in the shipping range, can I participate in the event?

A: Yes, the purpose of our activity is to give the bike to your family/friends so that they can experience the fun of riding, even if you are not in the shipping range, you can participate in the activity as long as your final shipping address is within the shipping range.

Q: I live within the shipping range, but my family/friends' shipping address is not within the shipping range, can I participate in the sweepstakes?

A: You can participate in the activity, but due to the limitation of our logistics and transportation policy, if your final shipping address is not within the shipping range, we will void this prize, so we suggest you provide us with the address within the shipping range after you win the prize.

Q: How can I contact you after I have won a prize?

A: We will announce the winners after the lucky draw is completed and contact you via DM, please reply to us before the date of gift coupon issuance (June 27th), after that, it will be regarded as automatic abandonment.

Q: What information do I need to provide after winning?

A: After winning the prizes, please provide us with your name, cell phone number, and mailing address via DM, please make sure your address is accurate to ensure the courier can arrive smoothly. After winning the gift certificate, please provide us with your e-mail address through DM, and please make sure that your mailing address is within the scope of delivery, otherwise it can't be delivered.

Q: Are the prizes discountable?

A: Prizes are for this event only and are not discounted.

Q: Can Gift Certificates be stacked with discounts?

A: Sorry, gift certificates cannot be stacked with discounts.

Q: Can gift certificates be stacked.

A: A single order can only support the use of one gift certificate, if you need to buy more than one ebike, it is recommended to place separate orders.

Q: How long is the gift certificate valid?

A: Please use the gift certificate within 1 month after receiving it.

Q: Are gift certificates transferable?

A: Gift certificates are transferable.

Q: How many chances to win for one account?

A: There is only one chance to win for one account. We recommend you to share this campaign with your family/friends to increase the overall chances of winning.

Q: Can gift certificates be used when purchasing accessories?

A: Gift certificates can only be used when purchasing ebikes.

Q: Does the winning ebike shipping support change of address?

A: If you need to change the address, please contact us through DM in advance, you can change the address before shipment, but not after shipment (only the address within the shipping range)

Q: Do I need to pay prize tax or other taxes?

A: The cost of this campaign is borne by Onesport, winners do not need to pay prize tax or any other taxes.

Q: How many times can I use a gift certificate?

A: A gift certificate can only be used once.